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Warranty Claim

 
1 Start 2 Equipment data 3 Installation data 4 Contact information 5 Complete

Instructions

To make a warranty claim follow the next steps:

  1. Fill the warranty claim form.
  2. Send the damaged parts to the following address:
    Intensity Air S.A. de C.V.
    Río Amacuzac #1125, Esquina con Río Tamuin, Valle Oriente, C.P. 66269 San Pedro, Garza García, N.L.
    Attention to: Warranty Department   Phone no. 01 (81) 1001-9600, Ext. 172   E-mail: garantias@intensity.mx

Go to warranty claim form

Notes

Cases in which warranty doesn’t apply:

  • Missing parts or accessories. (e.g. Installation kit, Remote control, Electrical interconnection wires, Manuals, etc)En faltantes de accesorios o partes. (Ej. Kit de instalación, Control remoto, Cables de interconexión eléctrica, Manuales, etc)
  • Beaten units: (Ej. Golpes de embarque, Golpes de manejo, Golpes de instalación, etc)
  • Units installed with wall-fixed piping.
  • Units installed in areas that aren’t for the unit’s capacity.
  • Electrical components that have been burnt, altered, broken, etc.

 

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